Desktop Support Engineer

🚀 **We’re Hiring: Deskside Support Engineer – Level 2 | Vienna, Austria (Full-Time)** Looking for an experienced **L2 Deskside Support Engineer** to join our IT Support team in Vienna! You’ll handle escalated technical issues, lead troubleshooting, and support enterprise systems. 🔧 **Mandatory Skills:** - 3–5 years in Deskside / IT Support roles DSSL2 - Strong expertise in **Windows OS, macOS, Active Directory, Office 365** DSSL2 - Hands-on experience with **SCCM, Intune, JAMF** or similar endpoint tools DSSL2 - Knowledge of **networking fundamentals** & enterprise application troubleshooting DSSL2 - Experience with **ticketing systems** like ServiceNow / Jira DSSL2 ✨ **Nice-to-Haves:** - ITIL Foundation, CompTIA Network+, Microsoft Modern Desktop certifications DSSL2 - Experience supporting system upgrades, migrations & deployments 📝 **Key Responsibilities:** - Resolve L2 escalations & perform root-cause analysis - Manage devices, user profiles, permissions & GPOs - Collaborate with infra/network/app teams - Improve processes & maintain documentation 📍 **Location:** Vienna, Austria (Onsite) Quelle: https://at.linkedin.com/jobs/view/desktop-support-engineer-at-apprize-technology-solutions-4349026977

Level: mid level