ICT Incident & Resilience Manager - FinTech

Our client, a leading global crypto exchange, is strengthening its European technology and resilience function. We are exclusively mandated to appoint an **ICT Incident & Resilience Manager** to lead incident response, regulatory communications, and operational continuity across EU-regulated entities. This is a high-impact role sitting at the intersection of **technology, regulation, and crisis management** , with particular focus on **DORA readiness** , ICT resilience, and encryption-related incident handling. **Key Responsibilities** - Own the **end-to-end management of ICT incidents** , ensuring rapid detection, escalation, resolution, and post-incident analysis to minimise business disruption. - Lead **incident communications** across EU operations, including internal stakeholders, executive management, and regulatory-facing disclosures. - Design, implement, and continuously improve **ICT incident communication frameworks** , including crisis playbooks and reporting protocols. - Execute and maintain **ICT business continuity, response, and recovery plans** , including regular testing, simulations, and crisis exercises. - Manage and coordinate **encryption-related incidents** , ensuring policy compliance, operational resilience, and regulatory alignment. - Act as the central point of coordination for **EU incident-related announcements** , particularly those with supervisory or regulatory relevance. - Ensure **accurate, timely, and compliant information flow** to all relevant stakeholders during incidents. - Partner with global technology, security, and compliance teams to support the **group-wide ICT Incident & Communications framework** . - Support additional ICT and operational resilience initiatives as directed by the EU CISO. **Candidate Profile** - **3–5+ years’ experience** in financial services, fintech, or regulated digital assets environments. - Strong working knowledge of **banking regulation and ICT risk** , with hands-on exposure to **DORA** highly preferred. - Proven experience using **incident management and IT service management (ITSM) tools** . - Solid foundational understanding of **IT infrastructure, operations, and cybersecurity** , ideally within a crypto or high-availability trading environment. - Demonstrated experience delivering **projects or control implementations** within regulated settings. - Highly effective communicator, able to operate independently and make decisions under pressure. - Comfortable managing multiple incidents and priorities in a **fast-paced, 24/7 operational environment** . - **Fluent German and English are mandatory** - Must be **Vienna-based** and able to work **on-site at EU headquarters** . Quelle: https://at.linkedin.com/jobs/view/ict-incident-resilience-manager-fintech-at-park-brown-international-4330048232

Level: senior