Head of Services (H/F) - SAFRAN VECTRONIX AG

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Electronics & Defense propose à ses clients des solutions d'intelligence embarquée leur permettant d'appréhender l'environnement, de réduire la charge mentale et de garantir une trajectoire, même en situation critique, ce dans tous les environnements : sur terre, en mer, dans le ciel ou l'espace. La société met les expertises de ses 13 000 collaborateurs au service de ces trois fonctions : observer, décider et guider, pour les marchés civils et militaires. Descriptif mission Today, we all find ourselves in a contradiction: the world is changing at an incredible speed and at the same time the need for safety is deeply rooted in each of us regardless of where we live. It's good that there are forces that provide more security and stability in a changing world. As Safran Vectronix, we support these forces in their mission and make it our own: Dedicated to providing solutions to raise mission intelligence and mission safety, we are recognized as a global leader in state-of-the-art optronic equipment for military, systems, and sensors for military and civil applications. With 100 years of Swiss tradition and excellence we serve customers in more than 90 countries. We bring our company values to life, and see Empowerment, Walk the Talk, Customer Focus, Team and Agility as the foundation of our daily work. If you share the same vision as us, we look forward to receiving your application for: Head of Services YOUR MAIN TASKS: Lead and manage the service department, overseeing operational performance, team development and resource allocation. Work in close partnership with Sales to identify market opportunities, align service solutions with customer needs, and jointly develop go-to-market strategies and solutions Promote service solutions (such as HW upgrades and SW updates, Co-Production, Maintenance Levels) alongside Sales at Safran Vectronix and within the Group, participating in customer meetings, pitches, and negotiating of service contracts Take over Service ideas from customers, offers and projects in alignment with Sales and take care of executing them Develop innovative service portfolio and strategy to support the customers with their demand for our services (at Safran Vectronix or locally with the customer) and differentiate SAFRAN in the market Analyze market trends, customer feedback, and competitor activity to ensure service offerings are competitive and aligned with business objectives Ensure the delivery of high-quality service support, troubleshooting, and escalation management for customers Define, establish and monitor service KPIs and implement continuous improvement initiatives to optimize performance, customer satisfaction, and profitability Support the Sales team with technical expertise, presentations, and tailored solutions for key accounts and new business Manage Product Life Cycle of dedicated product/product family/solution. Support Team Members in their work if needed Foster cross-functional collaboration with other departments to ensure seamless execution of service solutions Dive into the technical details of our high-tech products and create service manuals on all levels as well as illustrated spare parts catalogues YOUR PROFILE: Bachelor's or Master's degree and proven experience in service management, preferably within industrial or technology sectors, required Strong commercial acumen with a track record of driving service offerings in coordination with Sales Excellent leadership, communication, and interpersonal skills Ability to analyze market data and customer needs to create impactful service solutions Experience in customer-facing roles, including presentations and contract negotiations Strategic thinker with hands-on approach to operational execution Fluent in English and German, French is a plus High willingness to travel internationally More information about our company: career.safran-vectronix.com A varied and dynamic field of activity awaits you. Do you feel addressed' Ivana Gogos, Human Resources, looks forward to your application. Beat Zihlmann, Head of Solution Providers, is available for any questions at Tel. 071 726 75 52. Quelle: https://ch.linkedin.com/jobs/view/head-of-services-h-f-safran-vectronix-ag-at-aerocontact-4365639751

Level: c level