German Customer Service Representative

Responsibilities - Handle requests through tickets and other online tools for customers in English and German. - Provide accurate, valid and comprehensive information by using the right customer service methods/tools. - Provide proper solutions to customer issues within reasonable time limits. - Keep records of customer interactions and follow-up to ensure smooth and accurate resolution of customer issues. - Follow communication procedures, guidelines, and policies. - Ensure customer satisfaction and provide professional customer support. - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Follow the shift arrangement based on the team needs. The current shift is UTC 09:00-18:00. Qualifications - Professional in both spoken and written English. - Professional in German language. - At least 1 year’s customer support working experience. - With good crypto industry knowledge or experience is a plus. - Bachelor's degree or above. - Communicating commercially in spoken and written English professionally is a must and bilingual language skills is a plus. - Kindly personality and warm-hearted and detailed orientation with Customer Obsession. - Could handle multiple tasks in the high-pressure work status and keep a professional attitude and strong teamwork spirit would be a plus. - Be able to support the night shift. - Positive about and interested in the crypto industry. - Base location is not limited. Remote: Ja Quelle: https://at.linkedin.com/jobs/view/german-customer-service-representative-at-phemex-4343020329

Level: mid level