Stelle
German Customer Service Representative
Phemex
Wien, Österreich
Wirtschaft, Finanzen & Buchhaltung
Bewerbung
Diese Anzeige stammt von einer externen Quelle. Die Bewerbung erfolgt auf der Website des Arbeitgebers.
Jetzt bewerbenBeschreibung
Responsibilities
- Handle requests through tickets and other online tools for customers in English and German.
- Provide accurate, valid and comprehensive information by using the right customer service methods/tools.
- Provide proper solutions to customer issues within reasonable time limits.
- Keep records of customer interactions and follow-up to ensure smooth and accurate resolution of customer issues.
- Follow communication procedures, guidelines, and policies.
- Ensure customer satisfaction and provide professional customer support.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Follow the shift arrangement based on the team needs. The current shift is UTC 09:00-18:00.
Qualifications
- Professional in both spoken and written English.
- Professional in German language.
- At least 1 year’s customer support working experience.
- With good crypto industry knowledge or experience is a plus.
- Bachelor's degree or above.
- Communicating commercially in spoken and written English professionally is a must and bilingual language skills is a plus.
- Kindly personality and warm-hearted and detailed orientation with Customer Obsession.
- Could handle multiple tasks in the high-pressure work status and keep a professional attitude and strong teamwork spirit would be a plus.
- Be able to support the night shift.
- Positive about and interested in the crypto industry.
- Base location is not limited.
Remote: Ja
Quelle: https://at.linkedin.com/jobs/view/german-customer-service-representative-at-phemex-4343020329
Anforderungen
Level: mid level
Diese Anzeige stammt von einer externen Quelle. Die Bewerbung erfolgt auf der Website des Arbeitgebers.
Jetzt bewerben