Engagement Manager (all genders)

**Company Description** Nagarro helps to future-proof business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. Today, we are 18,000 experts across 36 countries, forming a Nation of Nagarrians, ready to help our customers succeed. We're looking for great new colleagues. That's where you come in! **Job Description** Customer Relationship Management - Serve as the main contact for assigned customers, ensuring continuous and proactive communication. - Build and maintain strong, long-term customer relationships based on trust and mutual success. - Identify customer needs, goals, and pain points, and translate them into actionable insights for internal teams. Customer Engagement and Ideation - Explore and support customer-driven ideas, helping shape them into feasible solutions. - Collaborate with customers to identify innovation opportunities and value-added services. - Act as a liaison between customer stakeholders, including CXOs and senior executives, and internal technical or delivery teams. Project and Delivery Support - Work closely with project and delivery teams to ensure customer satisfaction during execution. - Monitor progress, handle escalations, and ensure timely communication with all parties. - Track performance metrics, report progress, and identify improvement areas. Strategic Account Development - Identify opportunities for upselling, cross-selling, or extending service scope. - Contribute to account plans and engagement strategies to support business growth. - Act as the face of Nagarro for existing customers and new prospects conversations with deep domain and organization understanding. **Qualifications** - Bachelor’s degree in Business, IT, Engineering, or a related field; Master’s degree is a plus. - 5+ years of experience in customer engagement, account management, or project management in complex environments. - Experience in the banking or financial services industry is a strong plus. - Excellent communication, interpersonal, and negotiation skills, with the ability to engage effectively at all levels, including CXO. - Strong organizational and time management skills, with the ability to manage multiple priorities in parallel. - Proven experience working with large offshore and distributed delivery teams is required. - Fluent German is a plus; strong English language skills are required. Additional Information Why working for us is great: - Flexible Working Time - Always adapting to your current needs - Flexible Working Place - In our Vienna office or at your Homeoffice anywhere in Austria - Corporate Health - Because we care for you - Social Events - We get together and have fun - Unique Corporate Culture - In our hearts, not just talk - The latest Technology - For the brightest minds - Development Initiatives - Life long learning is not a cliché - Modern Office - Where everyone feels welcome Not enough? Click here for more information. Gross monthly salary depending on qualifications, experience and salary model starting with € 4.500 Quelle: https://at.linkedin.com/jobs/view/engagement-manager-all-genders-at-nagarro-4364044376

Level: senior