Customer Care Specialist (German Speaker)

**Role Overview** We are looking for a **German-speaking Customer Support Specialist** to join an international service organization based in Athens. In this role, you will support customers across multiple communication channels while delivering a consistent, high-quality service experience. **Key Responsibilities** - Manage inbound customer interactions in German via phone, email, and digital channels - Provide assistance related to product usage and basic troubleshooting - Handle inquiries regarding orders, deliveries, returns, and account-related matters - Deliver effective after-sales support with a customer-focused approach - Accurately record customer interactions in internal CRM systems - Meet defined quality, productivity, and customer satisfaction targets - Identify complex cases and escalate them according to internal procedures - Collaborate with internal teams to ensure efficient and timely issue resolution **Candidate Profile** - Native or near-native German (C1–C2) - Good command of English (B2 or higher) - Strong communication and problem-solving skills - High level of customer orientation and attention to detail - Ability to perform in a fast-paced, multicultural work environment - Basic computer literacy and confidence using CRM tools - Previous customer support experience is a plus, but not required **What We Offer** - Relocation support for candidates moving to Greece, including: - Flight ticket - Temporary accommodation upon arrival - Assistance with housing search and local administrative processes - Competitive salary with performance-based bonuses - Fully paid training and structured onboarding - Private health insurance - International and multicultural workplace - Career development opportunities and internal mobility - Modern office facilities **Life in Athens** - Sunny climate and Mediterranean lifestyle - Lower cost of living compared to other major European cities - A vibrant international and expat community Quelle: https://at.linkedin.com/jobs/view/customer-care-specialist-german-speaker-at-savior-artigos-texteis-lda-4362571446

Level: senior