Croatian Speaking Customer Service Representative (On-site | Sofia) - Relocation Offered.

**Position Overview** We are looking for a **Croatian-speaking Customer Service Representative** to join our on-site team in **Sofia** . In this role, you will be the first point of contact for customers, delivering outstanding support and ensuring a smooth and positive customer experience across multiple channels. **Key Details** - Language: Croatian (Native) + English (B2) - Location: Sofia, Bulgaria - Work Model: On-site - Start Date: 2 February 2026 - Working Hours: - Monday to Friday: 09:00 – 23:00 (shift based) - Saturday & Sunday: 10:00 – 19:00 (shift based) - Training: - 3 weeks training + 1 week nesting (fully paid) **What You Will Do** - Support customers via phone, email, and chat, ensuring timely and effective resolutions. - Build strong knowledge of products and services to confidently answer customer questions. - Act like a problem-solver—gather information efficiently and deliver clear solutions. - Maintain a friendly, empathetic, and professional communication style in every interaction. - Collaborate with colleagues, share ideas, and contribute to a positive and engaging workplace culture. **What You Bring** - Native-level Croatian and at least B2 English (spoken & written). - Previous experience in customer service is a plus. - Comfortable using MS Office. - Organized, precise, and able to multitask independently or within a team. **What We Offer** - Gross Salary: 1,793.40 EUR - Monthly Performance-Based Bonuses - Additional Benefits: - Monthly transportation / internet allowance: 50 BGN net - Extra pay for night hours - 500 BGN bonus for important life events (marriage, birth/adoption, graduation) - Medical plan (health & dental care) - Life insurance - Multisport card (co-financed) - Discounts on various goods and services - Fully paid initial training and onboarding - Ongoing learning & development programs - Modern office location with easy access to public transport **Note:** Relocation support details will be shared during the recruitment process. Quelle: https://at.linkedin.com/jobs/view/croatian-speaking-customer-service-representative-on-site-sofia-relocation-offered-at-lingo-nova-4330874995

Level: mid level