Business Support Analyst

**Our mission:** Ivy Partners is a Swiss consulting firm dedicated to helping businesses tackle strategic, technological, and organizational challenges. We are committed to providing our team members with a career that promotes both personal and professional growth. We support their skills development and offer them genuine career advancement opportunities. As a **Business Support Analyst** at Ivy Partners, you will: - Providing end-to-end business and technical support for core Investment Platform applications, including the handling of major incidents - Delivering first- and second-level support to Investment Platform users, ensuring timely resolution of incidents and service requests - Supporting the T+1 settlement process for U.S. transactions, including participation in an on-call rotation - Escalating issues to third-line support when necessary - Delivering training and coaching to users of the supported applications - Staying informed about current and upcoming changes to applications and related business processes - Developing strong relationships with users to better understand their needs and expectations - Identifying and recommending opportunities for technical and business process enhancements in collaboration with product teams - Maintaining clear documentation of support-related processes, tasks, and procedures **About you!** - University degree in technology or a related discipline, preferably with a focus on finance - Relevant professional experience within asset management or the banking industry - Strong knowledge of financial instruments such as Fixed Income, Derivatives, Equities, and FX - Demonstrated experience in application support; solid expertise in SimCorp OMS / book of record and/or PAMFolio would be a strong asset - Good command of Windows, UNIX, SQL, and Oracle, with proven database querying capabilities - Knowledge of ITIL best practices is an advantage - Analytical and solution-driven mindset, able to perform efficiently under pressure with a high sense of ownership - Excellent communication skills, with the confidence to interact with stakeholders at all levels - Full professional proficiency in English and a good level of French are required - Team-oriented and comfortable collaborating with colleagues across different locations **Why join Ivy Partners?** **We are committed to:** - **Taking care of our team members |** We provide a caring environment where everyone is valued, with training and opportunities for growth in Switzerland and internationally - **Creating a climate of trust |** Working with us means building a relationship based on transparency, professionalism, and commitment. - **Encouraging innovation |** We combine technology and creativity to achieve impactful digital transformations. - **Upholding our responsibilities |** The collective is at the heart of our actions, and we strive to make a positive impact. Quelle: https://ch.linkedin.com/jobs/view/business-support-analyst-at-ivy-partners-4358470524

Level: mid level